How can we help?

Wonder Maid Help & FAQs

Getting Started

Do you service my area?

If you’re within the Queens, Brooklyn, or Western Long Island area, then yes, we do! See our Service Areas for more details!

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home, office, or apartment. Vacuuming carpets, sweeping floors, cleaning bathrooms, kitchens, living rooms, bedrooms, dusting, etc. We do offer extra services like cleaning inside the fridge and organizing closets which can be selected on the booking form for additional cost.

How much will it cost?

We base our price on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website. For a custom cleaning, you can contact us directly.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate when possible. Alternatively we are also happy to use specific products if you prefer. Please let us know so we can plan accordingly.

Can I request special tasks or extras?

Of course! You will have the option to respond to your confirmation email or you may log into your WM account and add any comments / requests you have.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call!

Trust & Safety

Can I trust my cleaning professional?

Yes, all of our folks are very professional and experienced. They are interviewed and pass a detailed background check. Only about 10% of the people that apply end up working as a Wonder Maid certified cleaner.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Do the cleaning professionals go through a background check?

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your refund policy?

If something is not done to your expectations, please let us know within 48 hours of the clean. Allow for a 7-day window for us to send a team out to make it right. If after our re-clean is completed and you’re still not happy with service, we will offer a full refund.